Last updated: June 23, 2026. At SyneSquare we want you to buy with confidence. This Return Policy explains when and how you can return equipment purchased from Syne Square LLC (“SyneSquare,” “we,” “us”), and how refunds are handled. It applies to purchases made directly from SyneSquare. Purchases made through a third-party marketplace (Amazon, eBay, Walmart, Facebook or Instagram) are also governed by that marketplace’s return policy — see “Marketplace purchases” below.
1. 30-day returns
You may request a return within 30 days of the delivery date for most new equipment. To be eligible, the item must be unused, in resalable condition, and returned in its original packaging with all accessories, manuals, and included parts, along with valid proof of purchase.
2. How to start a return
Email info@synesquare.co or call (954) 668-0439 with your order number and the reason for the return. We’ll review your request and, if approved, provide return instructions and a return authorization. Please don’t ship items back without authorization — unauthorized returns may be refused or delayed.
3. Return shipping
If the return is because the item arrived damaged, defective, or not as described, or because we made an error, SyneSquare covers return shipping at no cost to you. For all other returns — including change of mind or ordering the wrong item — the buyer is responsible for return shipping. We recommend a trackable, insured method, as we cannot refund items lost in return transit.
4. Restocking fees
Returns of non-defective items that arrive back not in original, resalable condition (for example, opened, used, or missing packaging or parts) may be subject to a restocking fee of up to 15%, where permitted by applicable marketplace and consumer-protection rules. We will always tell you about any restocking fee before you send the item back. No restocking fee applies to damaged, defective, or incorrectly shipped items.
5. Refunds
Once we receive and inspect your return, we’ll notify you of approval. Approved refunds are issued to your original payment method, typically within 3–5 business days of inspection (your bank or card issuer may take additional time to post the credit). Original outbound shipping charges are non-refundable except where the return is due to our error or a defective item.
6. Damaged, defective, or incorrect items
If your equipment arrives damaged or defective, or you received the wrong item, contact us within 30 days of delivery. We’ll arrange a replacement, repair, or full refund — including shipping — at no cost to you. Where possible, keep the original packaging and send photos of any damage so we can resolve it quickly.
7. Non-returnable items
Some items cannot be returned, including: used or “as-is” equipment sold without a return option; consumables and wear items (such as trimmer line, blades, bits, filters, oils, and fluids); special-order or custom-configured equipment; gift cards; and any item that has been used, fueled, modified, or damaged through misuse. For safety and shipping-regulation reasons, any gas-powered equipment that has had fuel or oil added is considered used and is generally non-returnable. Marketplace orders follow the marketplace’s own list of non-returnable items where it differs.
8. Returns vs. warranty
Returns are separate from warranty coverage. New machines include a one-year limited warranty and used machines a 90-day limited warranty against defects in materials and workmanship. If a defect appears after the return window, see our Warranty page or contact us about a repair or claim.
9. Marketplace purchases (Amazon, eBay, Walmart, Facebook & Instagram)
If you purchased a SyneSquare product through a third-party marketplace, that marketplace’s return policy, timeframes, and procedures apply to your order and will govern wherever they differ from, or are more protective than, this policy. In those cases:
- Start your return through your marketplace account or order page — not directly with us — so the platform can track and manage it.
- Marketplace-required return windows (commonly at least 30 days), prepaid return labels for defective or not-as-described items, and platform refund timelines will be honored as required.
- Where a marketplace prohibits restocking fees or requires free or buyer-friendly returns, those rules apply to orders placed on that marketplace.
We comply with the return and refund requirements of the marketplaces we sell on, including Amazon, eBay, Walmart, and Meta (Facebook and Instagram). Nothing in this policy limits any right you have under those marketplace policies or under applicable law.
10. Contact
Questions about a return or refund? Email info@synesquare.co or call (954) 668-0439.
Syne Square LLC · 2139 N University Dr #2108, Coral Springs, FL 33071 · info@synesquare.co · (954) 668-0439